Technical Support Engineer

19 травня 2026 deftech

Technical Support Engineer

віддалено

We are looking for a  Technical Support Engineer to help investigate technical issues, analyze incidents, and support continuous product improvement.

This role is a good fit for someone who enjoys working with technical data, understanding how systems behave, and finding the real cause of problems .

You do  not need previous UAV experience to apply. We can teach the product and domain specifics. What matters most is your ability to think clearly, analyze complex situations, and work in a structured way.

This is a full-time office job. Candidates must be located in Ternopil.

What is your Day to Day Mission:

• Investigate technical incidents and help identify root causes
• Work with logs, telemetry, and other system data
• Analyze abnormal system behavior and support technical troubleshooting
• Test hypotheses and help verify possible causes of issues
• Work closely with R&D and engineering teams on bug fixing and product improvements
• Document technical findings and keep investigation results structured
• Support more complex support cases and escalations
• Contribute to improving internal support processes and knowledge base

What you bring to the team:

• Experience in technical support, troubleshooting, incident investigation, or system analysis
• Strong analytical thinking and a structured approach to problem-solving
• Ability to work with technical data such as logs, system behavior, or performance metrics
• Good communication skills and ability to describe technical findings clearly
• English level B1+
• Fluent Ukrainian

Nice to have:

• Interest in drones, aviation, robotics, or embedded systems
• Basic understanding of how complex technical systems work
• Experience working with engineering or product teams
• Experience with bug tracking systems such as Jira

What we offer:

• Work on real UAV products and technically challenging задачі
• Direct collaboration with engineers and R&D
• Opportunity to grow into deeper technical analysis and product investigation
• Practical learning in UAV systems and incident analysis
• Office-based team environment with close collaboration