Partner Operations Analyst (Glovo)

18 листопада 2024

Partner Operations Analyst (Glovo)

Київ

About Glovo : “We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.”

Join Glovo as a  Partner Operations Analyst and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

The journey:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
• Perform analysis to come up with insights to help improve partners performance / decrease preparation time, acceptance time, waiting time and bad rating
• Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to the clients
• Provide analytical support regarding Partner Operations metrics to the country Partner Operation Manager
• Bring important insights and cooperate with relevant stakeholders to drive important changes which can make partner operations more efficient
• Work alongside and communicate effectively with all other teams involve

What you will bring to the ride:

• Strong analytical skills: you enjoy deep diving into problems to find the root cause
• High level of ownership: independent and not afraid to take responsibility
• Data-driven mindset: KPI, OKR are not just letters for you
• Problem-solving skills: no problem is too small or too big
• Brilliant Communication and interpersonal skills
• Project management skills, highly organized and detail-oriented
• Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise
• An empathetic, inclusive and curious attitude
• Google Spreadsheets/Excel proficiency
• SQL proficiency
• Professional English (Upper Intermediate level or higher)
• Looker (nice to have)

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.