Customer Support Manager

11 листопада 2024

Customer Support Manager

Львів

Lviv IT Cluster — the largest business association in Ukraine, uniting over 300 of top tech companies and 100,000 tech specialists. We work to develop the industry and protect the interests of tech businesses.

We are currently growing and expanding, and as a result, we are seeking an experienced Customer Support Manager to join our International Cooperation Department. If you are responsible, detail-oriented, and eager to develop in the field of customer support — we look forward to receiving your CV.

This position is open for our office in Lviv.

We really want you to meet the following requirements:

• Have at least 1 year of experience in customer support;
• Demonstrate English proficiency at an Upper Intermediate (B2+) level or higher;
• Hold a higher education degree;
• Possess strong communication and presentation skills;
• Exhibit excellent problem-solving and conflict resolution abilities;
• Show strong attention to detail;
• Be skilled at working effectively with various stakeholders (both external and internal);
• Be responsible, quick to learn, and capable of handling large amounts of information;
• Consistently meet strict deadlines and be quality-oriented.

Your responsibilities will include:

• Conducting high-quality product (platform) presentations and demonstrating it’s functionality to potential users;
• Supporting registration and verifying companies on the platform;
• Gathering and documenting user feedback to improve the platform’s quality;
• Communicating effectively in English with platform users and assisting in resolving their issues via chat and email;
• Collaborating with the technical administrator to forward users’ technical requests;
• Working with other project team members to enhance the platform (marketing, design);
• Facilitating and moderating communications between platform users;
• Performing various tasks assigned by the supervisor within the scope of responsibilities;
• Preparing regular reports on customer support activities.

Working at Lviv IT Cluster, you will receive:

• The opportunity to be part of the largest business association of tech companies in Ukraine;
• Prospects for professional growth;
• Experience in implementing unique and large-scale projects;
• A fun and friendly team;
• Competitive compensation;
• Annual performance evaluations and salary reviews.

Additional important details:

• Full-time employment;
• Work hours are 10:00 — 19:00, Monday to Friday;
• Work is office-based with a hybrid option (office-remote) after the probation period;
• Office address: Ulas Samchuk St., 3;
• We provide a computer, office equipment, and necessary software for work.