EMEA CS Advanced Software Engineer

At Feedzai (Permanent), in Multiple Locations
Salary: €47.000 - €56.000
Expires at: 2024-11-01
Remote policy: Full remote

The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients. If you are passionate about being a client-facing engineer, Join Us! 

You:

As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). While working with these technologies, you will help with installation and configuration of our solutions, develop custom Java inbound and outbound interfaces, using web services to enhance data in process and develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and peers to meet with the client, understand their needs, turn those needs into requirements and execute them.

Your Day to Day:

• Execute full software development life cycle, building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;
• Mentor less senior software engineers within the team;

You Have & You Know-how:

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• +5 years of experience working with Java Software development or other modern language;
• Proficient with SQL or NoSQL databases;
• Solid client engagement experience and ability to work in a consultative manner;
• Self-driven and motivated, with a passion for problem solving and client satisfaction;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 5%-10%

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

We provide Feedzaians with benefits that help to facilitate well-being and a work-life balance.