Customer Support Representative

16 червня 2025 Перша робота

Customer Support Representative

віддалено

Hello there!

At Boosta, we create and promote our own products, and we pride ourselves on our innovation and customer-focused approach. Our team is young, dynamic, and constantly learning, and we’d love to welcome someone who shares our passion for growth and excellence.

Why Join Us? Here’s what makes working with us unique:

• We offer more than just a job ; we provide an environment that encourages personal and professional growth.
• Flexible Hours: Whether you’re an early bird or a night owl, we offer a variety of shifts to suit your lifestyle: Morning (7:00–15:00), Day (15:00–23:00), Mid (18:00–2:00), and Night (23:00–7:00). Please note that shifts are rotated — you won’t be working the same shift every day. Your weekly schedule will include a mix of different shifts, and at least one night shift per week is mandatory.
• Training and Development: New to support or the IT industry? No problem! We provide thorough onboarding, continuous mentorship, and opportunities for growth.
• A Dynamic Workday: Say goodbye to monotony—each day brings fresh challenges and tasks, keeping your work engaging and rewarding.
• A Friendly and Supportive Team: We’re not just colleagues but friends, too! Our team is social and supportive, with regular online and offline events like team-building activities, quizzes, and fun coffee breaks.

We’re looking for someone who:

• Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
• Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
• Is empathetic and personable, making clients feel valued and heard.
• Is proactive and goal-oriented, always aiming to achieve more and lead by example.

Your responsibilities:

• Respond to incoming customer chats, emails, and phone calls promptly and professionally.
• Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
• Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
• Collaborate with writers to ensure seamless communication and issue resolution.
• Manage tasks within the CRM system to maintain organized and efficient workflows.

Ready to apply? Here’s what to expect:

• Pass an Online English Test to assess your language skills.
• Initial Phone Call with our recruiter to get to know you better.
• Interview with your future team lead and recruiter (we look forward to meeting you in English!).
• Online training (7 days, 4-6 hours a day).
• Receive Your Offer and join Boosta!

We look forward to welcoming a new member to our team. Don’t wait—apply today!